F&B Assistant Manager / Sr. Supervisor in Saudi Arabia

Luxe Talent is an International Recruitment and personnel training consultancy based in Barcelona, Madrid, Paris, Milan & Munich.

We have been specialized for 11 years in:

• Retail
• FMCG
• Electronics
• Food & Beverage
• Fashion
• Automotive
• Luxury

Since our creation in 2009, we have worked with leading brands in Europe in order to generate a positive impact on all our clients, as well as on the lives of the people we interview and place.

For this reason, we have a highly specialized multicultural team, who follows the line of our core values: Commitment, Behavior ethics & Empathy.

From Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG, we are looking for a F&B Assistant Manager / Sr. Supervisor specialized for one of our clients based in Saudi Arabia.

The employer will take care for the full package: 

• Live in - all expenses paid or Live out with housing allowance
• High tax free salary - depending on experience
• Medical Insurance
• Flight allowance SAR5,000 PA
• 12-month renewable contract
• 2 months vacation PA.

Responsibilities:

• Ensuring that HACCP and other local regulations are adhered to ensure the
highest food hygiene standards.
• Communicate with your team and inter-department, to ensure that all guest
requests are delivered quickly and flawless.
• Setup and flow of all service areas, dining-rooms, pantries
• Fully aware of the Room Service and all menu items. Able to answer questions
on menu selections, communicate with the kitchen regarding menu questions and
product availability.
• Fully responsible for ensuring the team knows how to conduct themselves around
the guests, answer all questions fluently and professionally
• Trains, empowers and guides the Senior Butlers to create a seamless transition
between shift handovers
• Keeps concerned departments informed about the owner food preferences,
updating the guest preferences
• Organize the service of food and beverages: arrange table setting, room service
and welcome drinks at any time the guests are welcomed in the residence.
• Ensures all staff have an impeccable eye for detail.
• Ensures all areas are cleaned and maintained. All dining areas are returned to
pristine condition after service, to include returning all decorative ornaments are
perfectly aligned where they were mean to be after service
• Follows all the owner needs are completed to total satisfaction, and has a
reporting system for recall if needed
• Follows each request through to completion, to total satisfaction, and has a
reporting system for recall if needed
• Provide constant availing butler service, performing all owner duties with the
sense of priority and dedication, serving in a calm, discrete and courteous
manner, respecting timing standards.
• Takes notes of all the information, updates and instruction and giving proper
handover before signing off from the shift.
• Responsible for all items and resources available in the Butler service
• Helps monitoring the stock inventory and to follow up on pending issues with the
tracking system and store requisition forms.
• Coach, mentor, guide and train staff. Manage all human resource matters for
department
• Inventory and control of all assets, service ware, equipment, consumables
• Ensure all food and beverage equipment is serviced and maintained
• Understands and strictly adheres to the Rules & Regulations of the Company and
the policy on Fire, Hygiene, Health and Safety.
• To attend and contribute to all meetings, Departmental and training as scheduled
and other related activities.
• Carries out any other reasonable duties and responsibilities as assigned out of
the list.
• Fully understands the different types of services offered and can train
subordinates in: Silver Service, American, Family Service Buffet, Silver Service
Buffet, Drinks Service.

• Build and nurture team morale
• Oversee and co-ordinate shifts
• Delegate tasks and duties to effectively and efficiently complete with minimal
disturbance to guests
• Ability to work unsupervised
• Ability to work in a large team
• Ability to take direction
• Ensure all new staff members are on-boarded to the HR standard
• Develop and implement training sessions for team to upskill
• Participate in continuous individual training and upskilling of team
• Actively participate in all training provided by the company
• Performance Management of team
• Follow instructions given by F&B Management or HOD team
• Lead multiple services
• Co-ordinate BOH operations
• Monthly inventory and stock take assessment
• Purchasing of food and beverage stock ensuring Par levels are met
• Knowledge of menu
• Ensure that all team members are aware of any updates of the menu including
missing products
• Ensure the DV system is up to date and all systems are in good working order
• Ensure all service calls are responded to in a timely manner
• Ensure all guests requests are fulfilled immediately; if they cannot be filled,
ensure an alternative or time frame is given
• Quality control checking of food, beverage in all areas of the estate
• Documenting of movements, timings, preferences
• Care and Storage of silver, crystal and china
• Organization of different service events e.g. American, Family, Buffet, Silver,
Drinks
• Ensure all Health and Hygiene Practices are followed at all times
• Updating of family and guest preferences
• Effectively communicate within the department
• Effectively communicate with culinary team
• Effectively communicate with internal departments
• Open communication with department heads
• Build and maintain rapport with partnering in-house teams
• Ensure all pantry and service areas utilized by F&B adhere to the Health and
Safety Guidelines
• Ensure all areas including but not limited to dining, lounging, reception, pool,
outdoor, bedroom and office areas of the estate are presentable and up to HR
standards at all times
• Respect all cultural aspects of the family and estate
• Ensure you are flexible and can adapt to all situations
• Provide informative handover to next shift
• Provide informative handover to management where applicable
• Follow all opening and closing procedures
• Follow all procedures implemented by HR
• Provide constant availing butler service, performing all owner duties with the
sense of priority and dedication, serving in a calm, discrete and courteous
manner, respecting timing standards