German speaking Senior Client Advisor for luxury brand in Kitzbühel

Luxe Talent, an International recruitment agency specialized in Fashion, is currently seeking for a German speaking Senior Client Advisor for a luxury brand in Kitzbühel.

POSITION OVERVIEW:

Senior Client Advisors (SCA) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

RESPONSIBILITIES:

• Engage with clients and ensure the Sales and Service standards are embodied consistently
• Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
• Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
• Supervise the sales floor, acting as CEM and floor manager
• Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities
• Build and develop long-lasting client relationships using company’s clienteling program and initiative
• Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service
• Attract new clients by acting as a Brand Ambassador through networking within the community
• Support and maintain company visual merchandise presentation standards
• Support in inventory preparation and execution
• Work with all store teams to maintain a professional and productive work environment
• Professionally interacts with all levels of Management and Corporate representatives
• Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)
• Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features